All work
Health & supplements · UK
A UK supplements brand
A retention system that turned first orders into repeat revenue.
34%
of revenue from email/SMS
3.1×
repeat-purchase rate
- 01Situation
Acquisition was healthy but every sale was a first sale. With no retention layer, the brand was renting customers instead of owning them.
- 02Action
We built the Klaviyo flow and campaign system — welcome, replenishment, post-purchase and win-back — segmented by behaviour, with subscription nudges where they fit.
- 03Result
Email and SMS became a dependable, high-margin share of revenue — running largely on autopilot.
Result: Retention systems
Next engagementA fashion & apparel DTC
Your store, this treatment.
Book a call, or start with an audit credited against the build.