All work
DTC · Global
A scaling DTC brand
An AI support agent that handled the volume growth couldn't hire for.
−68%
first-response time
61%
tickets auto-resolved
- 01Situation
Support tickets grew faster than headcount. Response times slipped, and the team spent its day on repetitive 'where's my order' questions instead of real issues.
- 02Action
We built an AI support agent wired into the helpdesk, order data and policies — with guardrails and a clean human hand-off for anything sensitive.
- 03Result
First-response time collapsed, routine tickets resolved themselves, and the team was freed for the conversations that actually need a person.
Result: AI integration
Next engagementA European skincare brand
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